TERMS & CONDITIONS
Acceptance of the Involutiongifts.com Terms & Conditions
When utilising the website Involutiongifts.com (hereafter also referred to as "we" or "us" or “our website” in this policy) you are subject to the terms and conditions detailed below. Users agree not to use our website for any illegal or unlawful acts and by using our website you accept to the terms detailed below. If users do not agree to any of these terms then please refrain from using our website.
Credit card details
Information and content that appears on our website is not advice and should not be taken as advice and should not affect purchasing decisions.
Change of use
Involutiongifts.com reserves the right to
Remove, alter or change any part of the website (including amendment of range and product details) at any time without notice.
Links to Third-Party websites
In the event that Involutiongifts.com links to third party websites we cannot be held responsible for the information or content of these websites.
Content on our website is subject to UK laws with copyright or trademarks deemed as the property of the respective owners. Our content, design, graphics, text and other information is owned by Involutiongifts.com and must not be used without prior written agreement. When visiting and using our website the user agrees to use the site only for personal use and not to use the information commercially.
Disclaimers and Limitation of Liability
Our website aims to provide a service to allow the ordering of personalised items. Our website may be taken offline at any point for updates.
To the extent permitted by the law, Involutiongifts.com will not be liable for any loss or damage, both indirect and direct, as a result of using our website or products.
In the event that the user inputs an incorrect delivery and/or contact details then we will not be held responsible for any lost orders or deliveries.
A large number of products featured on Involutiongifts.com are made to order. All payments for personalised goods must be taken in advance of production due to the bespoke nature of the products. Please note that made to order and personalised products cannot be returned except in the event of a manufacturing fault.
Once an order is placed we cannot cancel the order or make any amendments to personalisation. Placing an order is confirmation that the customer accepts full liability for the information provided. Due to the nature of personalised goods we cannot offer a refund for personalisation mistakes for data entered incorrectly by the customer.
All orders are processed and despatched using a variety of carriers. In the event that the carrier fails to make a delivery to the address on the order then we will either issue a refund or send a replacement.
Production and delivery times aren't guaranteed and we cannot accept liability for any delivery delays.
All prices are in UK pounds (£), inclusive of VAT but exclude delivery.
Involution Ltd is a registered in England and Wales and owns and operates e-commerce websites, collectively referred to as "Involution Gifts", "we" or "us" in this policy.
Our aim is to ensure that users have a pleasant, safe and secure shopping experience. A significant part of this is ensuring that we look after any personal data that users share with us. We want users to be confident that their data is both safe and secure and for them understand how we use this to improve and provide a better shopping experience.
This policy is applicable for all user devices (i.e. computer, mobile, tablet etc.) and covers all communication (i.e. phone, email, writing etc.) This policy includes information regarding how we utilise user data, what personal data we collect, how we ensure user privacy is maintained and the user’s legal rights relating to personal data.
How we utilise user data
Involution Gifts use your personal data:
to provide goods and services to the user;
to improve and tailor our websites to the user’s needs;
to manage registered user accounts;
to verify the user’s identity;
for crime and fraud prevention, detection and related purposes;
to contact the users by email regarding offers, products and services we think may be of interest (only with user consent);
for market research purposes, helping us better understand the user’s needs;
to enable us to manage our customer service interactions; and
where we have a legal right or duty to use or disclose user information (e.g. legal dispute, investigation by a local authority).
Involution Gifts may utilise personal data to send users email marketing (with consent.) We aim to update users on offers, products and services we believe may be of interest. Users have the right to opt out of receiving marketing communications at any time by:
changing marketing preferences in their user account;
use the unsubscribe link in our emails; or
emailing email@example.com notifying you wish to be unsubscribed.
Users visiting our websites may receive personalised banner advertisements whilst browsing other websites. These banner adverts will relate to products the user has viewed whilst browsing our websites. These adverts are provided by Involution Gifts via market leading providers using cookies stored on your device. You can remove or disable cookies at any time, see our below for more details.
Sharing data with third parties
In order for Involution Gifts to provide certain goods and services, we may need to share user’s personal data with our trusted service partners including suppliers, carriers and service providers. Other than our service providers, Involution Gifts will not disclose user’s personal data except as set out below. We will never share, sell or rent user personal data to any other organisations for marketing purposes.
Involution Gifts may share user data with:
our trusted partners that provide products and services on our behalf;
credit reference agencies where necessary for card payments;
credit brokers and lenders where necessary for finance applications;
governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:
- to comply with our legal obligations;
- to exercise our legal rights (e.g. court cases);
- for the prevention, detection, investigation of crime or prosecution of offenders; and
- for the protection of our customers and employees.
What personal information do we collect?
Involution Gifts may collect the following information regarding users:
name, age/date of birth and gender;
contact details: postal address, billing address, delivery address, telephone/mobile numbers and email address;
purchases and orders made;
browsing activities made on our websites;
your payment card details, when you make a purchase or place an order with us which is encrypted
interests, preferences, feedback and survey responses;
correspondence and communications with us; and
other publicly available personal data, including any which users have shared via a public platform (Twitter feed, public Facebook page etc.).
Our website is not intended for children and we do not knowingly collect data relating to children.
This list is not exhaustive and in specific instances we may need to collect additional data for purposes set out in this policy.
Some of the user’s personal data is collected directly from the website such as when placing an order, emailing us etc and other data is collect indirectly from activities such as browsing and shopping etc. We also may receive data from trusted third parties who provide services to us or our customers. This data may include potential fraudulent transactions, suspicious activity etc.
How we protect user data
Involution Gifts are committed to keeping all personal data safe and secure and we take the following measures:
encryption of data
daily and real-time server/website scans
security measures to protect our servers/websites from external attacks and unauthorised access; and
internal policies for data security, data handling and training of employees.
What users can do to protect their data
Involution Gifts will never ask users to confirm bank account or credit card details via email. If user’s receive an email claiming to be from Involution Gifts or one of our sites asking for this information they are advised to ignore this and not to respond.
If users are accessing our websites from a public location, we highly recommend they always log out and close the web browser once they have completed an online session. We also recommend users to take the following measures to further enhance online safety in general:
keep account passwords private.
when creating a password users should use at least 8 characters and a combination of upper and lowercase letters, numbers and symbols. They should not use dictionary words, names, email or any other personal information, as this could be easily obtained. It is recommended to regularly change passwords and
avoid using the same password on multiple websites. If the user has multiple accounts look at a secure password manager that can be installed on their personal device (computer, phone, tablet etc.)
Access to user’s personal information
Under the General Data Protection Rights 2018, users are entitled to view, amend, or delete the personal information that we hold. Users should send any requests to us using the contact details set out below.
How long do we keep user data?
Involution Gifts will not retain user data for longer than is necessary for the purposes set out in this policy. Different retention periods apply for different types of data, however, we normally hold personal data for 7 years.
Legal basis for using data
Involution Gifts collects and utilises user’s personal data because it is required for:
the pursuit of our legitimate interests (as set out below);
the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
complying with our legal obligations.
In general, we only rely on consent as a legal basis for utilising personal data in relation to sending email marketing communications to users.
Users have the right to withdraw consent at any time and where consent is the only legal basis for processing we will cease to process data after consent is withdrawn.
The normal legal basis for processing user data is that it is necessary for the legitimate interests of Involution Gifts, these include:
selling and supplying goods and services to our customers;
promoting, marketing and advertising our products and services;
sending email marketing to our customers;
understanding the behaviour, activities, preferences, and needs of our customers’;
improving existing products and services and developing new products and services;
complying with our legal and regulatory obligations;
preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
handling customer contacts, queries, complaints or disputes;
protecting Involution Gifts, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Involution Gifts;
effectively handling any legal claims or regulatory enforcement actions taken against us; and
fulfilling our duties to our customers and colleagues.
What are cookies
Cookies are small files that allows a website to collect and store a range of data on the user’s device (i.e. computer, phone, tablet etc.). They are used to remember when the user’s computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help users shop with us online. They are also used to tailor the products and services offered and advertised to the user, both on our websites and elsewhere.
What are cookies used for
For technical purposes essential to effective operation of our websites, particularly in relation to online transactions and site navigation.
For Involution Gifts to market to users, particularly web banner advertisements and targeted updates.
To enable us to collect information about user browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
To enable us to meet our contractual obligations to make payments to third parties when a product is purchased by someone who has visited our websites from a site operated by those parties.
How are cookies managed?
The cookies stored on the user’s computer or other device when accessing websites are designed by:
Involution Gifts or are part of our ecommerce platform and are vital for the functionality of our websites and enable user’s to a make purchases on our website;
third parties who participate with us in marketing programmes; and
third parties who broadcast web banner advertisements on behalf of us.
How do I disable cookies?
If users want to disable cookies they need to change their browser settings to reject cookies. How the users do this will depend on the browser used. Further details on how to disable cookies for the most popular browsers are set out below:
For Microsoft Internet Explorer:
1. Choose the menu "tools" then "Internet Options"
2. Click on the "privacy" tab
3. Select the setting the appropriate setting
For Google Chrome:
1. Choose Settings > Advanced
2. Under "Privacy and security," click "Content settings".
3. Click "Cookies"
1. Choose Preferences > Privacy
2. Click on "Remove all Website Data"
For Mozilla Firefox:
1. Choose the menu "tools" then "Options"
2. Click on the icon "privacy"
3. Find the menu "cookie" and select the relevant options
For Opera 6.0 and further:
1. Choose the menu Files" > "Preferences"
What happens if users disable cookies?
This will depend on which cookies are disabled, but in general the website may not operate properly if cookies are switched off. If users only disable third party cookies, they will not be prevented from making purchases on our sites. If you disable all cookies, users will be unable to complete a purchase on our sites.
email us at firstname.lastname@example.org; or
write to us at Customer Services, Involution Ltd, Park House, Clayton Wood Close, Leeds. UK. LS16 6QE
Users have the right to raise a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.
We reserve the right to change the policy at any time, so please check back regularly to keep informed of updates to this policy.